Refund and Returns Policy

Effective Date: 1 Jan 2026
Company Name: ProductHill
Website: https://producthill.com
Contact Email: support@producthill.com

1. General Policy

ProductHill sells digital products, software licenses, and SaaS deals. Due to the nature of digital products, all sales are generally considered final unless otherwise stated in the deal terms.

2. Refund Eligibility

A refund may be granted if:

• The request is made within the refund period mentioned on the specific deal page.
• The product is not activated, redeemed, or fully consumed.
• There is a verified technical issue that cannot be resolved.
• The vendor discontinues service within the refund period.

3. Non-Refundable Cases

Refunds will NOT be issued in the following cases:

• After the stated refund window expires.
• Violation of our Terms of Service or Acceptable Use Policy.
• Abuse of refund policy or repeated refund behavior.
• Account suspension due to policy violation.
• Product misuse or lack of understanding of features.

4. Refund Processing

• Approved refunds will be processed to the original payment method.
• Processing time: 5–10 business days.
• Payment gateway fees may be deducted where applicable.

5. Vendor Responsibility

Some deals may be fulfilled by third-party vendors. In such cases, ProductHill may coordinate with the vendor, but final resolution may depend on vendor policies.